Leeds Sports Academy & Leeds Camps –Terms and Conditions
**For Coronavirus cancellations (see cancellation policy further down)**
Places are limited for each camp. We work on a first-come-first-served basis. Places are regularly updated online. If places are sold out for a camp, this will be shown as ‘SOLD OUT’ on our contact forms. Completing a booking form does not guarantee a space. Our online booking forms are updated regularly between the hours of 9am and 5pm. If, on a rare occasion, a camp receives a large influx of bookings overnight, the camp will be closed the following morning. In this case, if capacity has been majorly exceeded, spaces will again be allocated to those who booked first. Those who booked latest may not receive their space and will be contacted within 24 hours to be alerted of this.
If the camp you require is fully booked, you can be placed on a waiting list. If there are any cancellations, you will be notified at the earliest possibility. Waiting lists work on a first come first serve basis.
Payment is required in Full to secure your child’s place on our camps. Failure to make payment will result in other children receiving priority for the space. We always want to help where possible, if any parent is struggling to make payment, please get in touch with our Head Office to discuss on 0113 224 9331.
We staff according to our ratios, if parents are late this seriously jeopardises the safety of our children. As such, parents cannot be late or drop off early. Unfortunately, in the case of this, we have to impose fines.
Our fining system works as follows:
We allow a ‘grace period’ of 5 minutes (however not after 6pm)
After this time (15.05 or 17.05) there will be a £10.00 fine for every 15 minutes late.
If you are late after 6.00pm, there is a £10.00 fine for every 10 minutes you are late.
You will not be able to drop off your children earlier than your stated drop off time.
By agreeing to these terms and conditions, you agree that any late fees must be paid within 48 hours of the collection of your child from camp. An invoice will be sent by email with fees payable by BACS or Cheque. Failure to comply may result in further costs and the removal of your child from all future Leeds Camps activities.
We understand plans change, and we will endeavour to be accommodating where possible.
As such we have the following cancellation policy:
Cancel between 21 days+ from allotted date = 100% refund
Cancel between 14 days to 20 days before allotted date = 75% refund
Cancel between 8 days and 13 days before allotted date = 50% refund
Please contact the office on 0113 2249331 as soon as possible to confirm any cancellation or email [email protected] with the subject line ‘Cancellation’
Cancel inside 7 days before allotted date = No refund
In relation to Coronavirus, like everyone else we are constantly monitoring the situation. We will be making a decision on where this sits within our terms and conditions nearer to the Easter camp and if the situations arises. We will most likely be offering customers refunds or the opportunity to move to a future camp if required.
Changing a Booking
We will change a booking like for like at any point (subject to availability where possible). If you are changing your original package, this may incur either a credit note, a refund or a charge. If you do need to change your booking, please can you contact us as soon as possible and we can advise on availability. We will always help you with the most cost effective way to amend your booking.
Offers, discounts and Vouchers
We offer various codes and discounts throughout the year. All the vouchers are subject to availability. Vouchers cannot be used in conjunction with any other offer or promotion. Vouchers are accepted on the discretion of management. Loyalty Cards were introduced in December 2018 and allow customers to claim one free day* for nine stamps collected. Leeds Camps has the right to verify all cards via photographic evidence and cross-referencing the card to the Leeds Camps booking system. The value of the discount is £15.00 regardless of the camp the customer wishes to use the discount for.
We often have requests for friends or siblings to be in the same groups throughout the day. We usually work in age groups. However we will endeavour to help with this in any way we can.
Photography and Videos
We will take photograph and videos throughout our sessions. These photographs will be strictly used for internal marketing purposes only via our website, Facebook and Twitter as well as in Leeds Sports Academy materials including leaflets and the Leeds Sports Magazine.
If you do not want your child to be photographed or videoed please alert us to this as early as possibly on 0113 2249331. Leeds Sports Academy will not be held liable if a child’s image is used for marketing reasons if a parent or guardian has failed to advise otherwise.
We reserve the right to exclude or refuse any person at any time prior to and during the camp if, in our opinion, that person is incompatible with the general well being of the camp.
To give the very best experience, we have a number of policies in place regarding the safety and welfare of the children in our care.
***UPDATE – If your child has received a discount voucher at school yet you have already paid for camp, you are entitled to a refund of the amount specified on the voucher. All refunds will be made organised on Thursday 12th October. If you wish to make a claim, please email [email protected] with your child’s name, camp booked and total price paid alongside your bank account number and sort code before that date. All claims made after the date specified above will be void***